Refund Policy Generator
RETURNS POLICY
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, the product must be unused and in the same condition as received. It must also be in its original packaging.
Certain types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned.
We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
In certain situations, only partial refunds are granted:
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a few days.
Late or Missing Refunds (if applicable)
If you haven't received your refund yet, please:
- Check your bank account again.
- Contact your credit card company, as it may take some time for your refund to be processed.
- Contact your bank. Processing time varies depending on the institution.
If you've done all this and still haven't received your refund, please contact us at bpxecomm@gmail.com.
Sale Items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at bpxecomm@gmail.com and send your item to:
Avenida dos Estados, 5350, Santo André, SP, 09220-570, Brazil.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, we will send you a gift card.
If the item was not marked as a gift, or if the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift giver.
Shipping
To return your product, send it to:
Avenida dos Estados, 5350, Santo André, SP, 09220-570, Brazil.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.